Money refunds from merchants may take up to 2 to 4 weeks before they are returned to us before we can make this refund to your account. If you are expec...

You can suspend the neobank account from the neobank app. Tap on “My Card”, select “Enable/Disable” switch. No transactions can be made after the card has b...

We give you the mastercard exchange rate without any fees Check the latest Mastercard rates. Enter 0% for bank fee and Singaporean dollar as your card curr...

The following are some tips for using neobank: - Never disclose your card information of neobank to others; - Never record and store the card information ...

Please call our Customer Care to report loss of your mobile phone. We will help to block the usage of your neobank. You should also delete the related card ...

You may go to “Find my iPhone” app or “Find my Device” app to temporarily suspend “Apple Pay” or “Google Pay” or permanently remove the ability to make paym...

This is required so we have alternative ways of contacting you to provide information about your account. To learn more about how neobank will use your pers...

neobank collects your personal information to provide you with safer financial services.  For certain transactions, this information is used to verify your...