Please call our Customer Care to report loss of your mobile phone. We will help to block the usage of your neobank. You should also delete the related card information from your Apple Pay and Google Pay Device(s). You are not liable for unauthorized transactions if you have not acted fraudulently, with gross negligence or have not otherwise failed to inform us as soon as reasonably practicable after having found that your card has been lost or stolen.

More Questions? For more information, please contact us here and we will get back to you as soon as possible.