Payment & Transactions

How do I cancel my transaction?
There is no cancellation once you successfully made the payment and agreed to the neobank terms & conditions. More Questions? For more informatio...
Mon, 14 Feb, 2022 at 4:21 PM
How long will it take to deliver the payment to my recipient?
After a successful transaction has been made, neobank will transfer the payment to your recipient within the next 3-5 working days. (weekend and public holi...
Wed, 4 May, 2022 at 6:36 PM
How can I know when the payment has been made?
Once the payment has been complete, you will receive an email notification from neobank to notify the status. You can also find the payment status by: ...
Mon, 14 Feb, 2022 at 4:23 PM
Will my payment be delayed if I pay through neobank?
No, our standard payment lead time is up to 3-5 working days. As long as you complete the transaction order following the lead time, your payment should not...
Wed, 4 May, 2022 at 6:24 PM
How do I retrieve payment receipt?
1. Open your neobank app 2. Go to Payment History 3. Open the transaction by clicking this button  4. Scroll all the way down to “RECIPIENT RECEIPT”  5....
Mon, 14 Feb, 2022 at 4:23 PM
How can I set a payment reminder?
You can set a recurring payment reminder by: 1. Click on any payment type 2. At the bottom of the page, you can enable payment reminder function. ...
Wed, 11 May, 2022 at 7:47 PM