General Q&As

What are your opening hours?
neobank team will be available Monday to Friday from 9am to 6pm to assist you. You can register or send us your questions online or via email any time. We ...
Mon, 14 Feb, 2022 at 4:47 PM
What is neobank referral program?
1. How do I refer neobank to my friends? Open your App and click on the "Refer Friend & Earn" icon on the bottom left corner of home page C...
Fri, 6 May, 2022 at 2:18 PM
How can I contact your customer service?
You may contact our customer service from below: via ticket submission "here" via email "here" via our live chat support "here&...
Sun, 1 May, 2022 at 1:21 PM
Where else can I utilize my earning (neoPoints)?
You can utilise your earning (neoPoint) at our neoMALL to redeem vouchers and use it for your next payment. Soon, your utilization of your neoPoint can be ...
Fri, 6 May, 2022 at 2:25 PM
How do I know what promotion is available now?
For the most up to date promotion information, please follow us on the below channels: Facebook or Instagram here Line here or Whatsapp Official account ...
Fri, 6 May, 2022 at 2:56 PM