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We Pay for You First
Our Core Product (Free Payment Extension for monthly bills)
7
How do I sign up for a neobank account?
What are the requirements to use neobank’s “We Pay for you First”?
What benefits do I get from Payment Extension?
What is Payment Extension and how does it work?
What can I pay with "Pay for You First"?
View all 7
Payment & Transactions
6
How do I cancel my transaction?
How long will it take to deliver the payment to my recipient?
How can I know when the payment has been made?
Will my payment be delayed if I pay through neobank?
How do I retrieve payment receipt?
View all 6
Fees & Charges
1
Are there any interest or fees associated?
Security
1
Is my personal information safe with neobank?
Powered by MasterCard
neobank service (SG only)
7
How do I apply for a neobank account?
How can I apply for a second account?
How long does it take to apply for a neobank Account?
I've completed my application. But why isn't my account ready yet?
My application wasn't approved. What went wrong?
View all 7
neobank Platinum Debit MasterCard
3
How do I activate my card?
Benefit of “neobank Platinum Debit MasterCard”?
What can I do with my “neobank Platinum Debit MasterCard”?
Security & Account Usage
18
Are my deposits in my account protected?
Can I use my neobank account as personal primary account?
Do you offer multi-currency accounts?
How can I withdraw cash from my neobank account?
How do I change my email, phone or password?
View all 18
Extra Salary Bonus
3
How can I earn extra salary bonus from my neobank?
How can I get my employer to pay my salary to neobank?
How much bonus can I earn each time?
Buy / Sell Currency
6
How do I buy / sell foreign currency?
How is my exchange rate calculated?
Is there a purchasing limit for foreign currency?
How do I check my currency balance?
How many currencies do you support?
View all 6
Remittance
9
How do I make a domestic bank transfer?
How long will my bank transfer take?
How much will my bank transfer cost?
At what exchange rate will neobank transfer my money to oversea?
Can I transfer foreign currency available in my multi-currency wallet in the neobank out to oversea?
View all 9
Fees & Charges
9
How much does it cost to open neobank account?
What fees does neobank Charge?
Is there any charge for using neobank with Apple Pay and Google Pay?
Account Service Fee
ATM Withdrawal Fee
View all 9
General Q&As
General Q&As
5
What are your opening hours?
What is neobank referral program?
How can I contact your customer service?
Where else can I utilize my earning (neoPoints)?
How do I know what promotion is available now?
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