Our Core Product (Free Payment Extension for monthly bills) 7

• How do I sign up for a neobank account?
• What are the requirements to use neobank’s “We Pay for you First”?
• What benefits do I get from Payment Extension?
• What is Payment Extension and how does it work?
• What can I pay with "Pay for You First"?

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Payment & Transactions 6

• How do I cancel my transaction?
• How long will it take to deliver the payment to my recipient?
• How can I know when the payment has been made?
• Will my payment be delayed if I pay through neobank?
• How do I retrieve payment receipt?

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Fees & Charges 1

• Are there any interest or fees associated?

Security 1

• Is my personal information safe with neobank?

neobank service (SG only) 7

• How do I apply for a neobank account?
• How can I apply for a second account?
• How long does it take to apply for a neobank Account?
• I've completed my application. But why isn't my account ready yet?
• My application wasn't approved. What went wrong?

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neobank Platinum Debit MasterCard 3

• How do I activate my card?
• Benefit of “neobank Platinum Debit MasterCard”?
• What can I do with my “neobank Platinum Debit MasterCard”?

Security & Account Usage 18

• Are my deposits in my account protected?
• Can I use my neobank account as personal primary account?
• Do you offer multi-currency accounts?
• How can I withdraw cash from my neobank account?
• How do I change my email, phone or password?

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Extra Salary Bonus 3

• How can I earn extra salary bonus from my neobank?
• How can I get my employer to pay my salary to neobank?
• How much bonus can I earn each time?

Buy / Sell Currency 6

• How do I buy / sell foreign currency?
• How is my exchange rate calculated?
• Is there a purchasing limit for foreign currency?
• How do I check my currency balance?
• How many currencies do you support?

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Remittance 9

• How do I make a domestic bank transfer?
• How long will my bank transfer take?
• How much will my bank transfer cost?
• At what exchange rate will neobank transfer my money to oversea?
• Can I transfer foreign currency available in my multi-currency wallet in the neobank out to oversea?

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Fees & Charges 9

• How much does it cost to open neobank account?
• What fees does neobank Charge?
• Is there any charge for using neobank with Apple Pay and Google Pay?
• Account Service Fee
• ATM Withdrawal Fee

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General Q&As 5

• What are your opening hours?
• What is neobank referral program?
• How can I contact your customer service?
• Where else can I utilize my earning (neoPoints)?
• How do I know what promotion is available now?